## AI Strategy Session & CX Whitepaper

95% of GenAI pilots fail, according to MIT, here’s how to be in the 5% that succeed. Exclusive for OMR Readers.

[Download the CX Whitepaper now](/content/whitepapers/omr-whitepaper#download/index.html)

### 20-page CX **Whitepaper**

- How to trim service cost by 30–50%
- Field-tested roadmap: Pilot → Targeted Automation → Scale
- Insights & metrics from 30+ enterprises
- Governance checklist for GDPR + EU AI Act readiness

### 1h AI Strategy Session

- Benchmarking of your AI maturity against industry peers.
- Insight into your key AI and CX challenges.
- A clear definition of your target state.
- A practical roadmap for the short and mid term.

## Strategy sessions led by:

[David Eberle](https://www.linkedin.com/in/davidaeberle/) — INSEAD MBA  
  
[Max Maurer](https://www.linkedin.com/in/maximilian-maurer/) — LBS MBA

Combined 10+ years strategy consulting expertise (Booz & Company / PwC)

## Download now

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