# **Typewise’s 2026 Agentic AI in Customer Service Index**

The findings from a survey of **200+** frontline customer service reps across the U.S., UK, and Germany reveal how AI is actually being used today and where organizations are struggling to make it work.

**81%** of customer service teams still operate AI as disconnected tools rather than coordinated AI agents.

Only **1 in 5 human agents** say multiple AI systems clearly work together in their workflows.

**72%** say AI improves efficiency, but only **42%** say it actually reduces their workload.

[Download the Whitepaper](https://cdn.prod.website-files.com/67f539da1e36da6bf8e77b99/69bd68674225bc6d3d63f0c8_Typewise%20-%20Agentic%20AI%20Customer%20Service%20Index%20v1.pdf)